Return policy

At Theflexup, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a simple and hassle-free return process. Please read our return policy below for all the details on how to return your items.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in new, unused condition with all original tags and packaging intact.
  • Returns must be initiated within 30 days from the date of purchase.
  • The item must not be worn, washed, or altered in any way.
  • Certain products such as sale items, undergarments, and accessories may be ineligible for return. Please refer to product-specific details before purchasing.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at service@theflexup.com to request a return authorization.

  2. Provide Information: Include your order number, the items you wish to return, and the reason for your return. This helps us process your return efficiently.

  3. Return Shipping: Once your return is authorized, we will provide you with the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

  4. Pack the Item: Ensure the item is securely packed in its original packaging, with all tags and labels still attached.

We recommend using a trackable shipping service for returns to ensure the item arrives safely.

3. Refunds and Processing Time

  • Once we receive your return, we will inspect the item and process your refund.
  • Refunds will be issued to the original payment method within 7–10 business days after the return is processed.
  • Please note that shipping fees are non-refundable, and you are responsible for any return shipping costs unless the item was damaged or incorrect.
  • We do not charge any restocking fee for returned items.

4. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at service@theflexup.com. We will assist you with the return or exchange process, and we will cover the return shipping costs for defective or incorrect items.

6. Final Sale Items

Items marked as "Final Sale" are not eligible for return or exchange. These products will be clearly indicated as such on our website.

7. International Returns

For international returns, please note that you are responsible for return shipping fees, customs duties, and taxes. We recommend contacting our customer service team for specific return instructions based on your location.

8. Contact Us

If you have any questions or need assistance with a return, please feel free to contact us: